Refund policy

At Oak & Ember, we take pride in offering carefully selected products and want you to be satisfied with your purchase.

Returns

We accept returns within 15 days of delivery only if:

The item arrives damaged.
The item received is significantly different from the product description.

To be eligible for a return, the item must:

Be reported within 15 days of delivery.
Be unused and in its original condition whenever reasonably possible.
Include all original packaging and accessories.

Non-Returnable Items

We do not accept returns or provide refunds for:

Change of mind.
Ordering the wrong item.
Buyer preference or dissatisfaction with color, size, or style when accurately described.
Normal wear and tear.
Damage caused after delivery.
Items that have been used, modified, or intentionally damaged.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 15 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

Our team will review your request and, if approved, provide a replacement, store credit, or refund, depending on the circumstances.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of our error or the product arrives damaged or significantly different from its description.